Manager, Customer Enablement

📋 Description

• Lead, manage, grow a team of CEMs
• Set goals, mentor, and career development
• Partner with Sales, Support, Product, Marketing
• Refine and scale playbooks for CEMs
• Drive operational excellence through processes, tooling, and reporting
• Engage customers and act as escalation point

🎯 Requirements

• 3+ years formal people management in CX/CS or similar post-sales
• 5+ years in customer-facing roles within high-growth SaaS
• A customer-first mindset with strong strategic thinking and execution
• A proven ability to lead, inspire, and scale teams, especially through growth and change
• Excellent communication skills with a wide range of internal/external personas

🎁 Benefits

• Equity and competitive benefits
• Health, dental, and vision coverage
• Retirement with company contribution
• Parental leave and family planning support
• Mental health and wellness programs
• Generous PTO and work-from-home stipend