Added
25 days ago
Location
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Full time
Salary
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customer experience team leadership quality metrics pr newswire content operations📋 Description
- Supervise newsroom content operations and ensure timely releases.
- Manage content and client experience escalations.
- Collaborate with sales to troubleshoot client issues.
- Develop staff via 1-1s, team huddles, and meetings.
- Track quality metrics and communicate performance to the team.
- Prioritize and distribute workflow to meet service needs.
🎯 Requirements
- Three years PR Newswire or relevant experience.
- Thorough knowledge of PR Newswire Editorial SOP.
- Must be well-versed in PR Newswire products and services.
- Ability to lead staff in all aspects of their job.
- Troubleshoot, problem-solve, prioritize, and multitask.
- Effective verbal and written communications skills.
🎁 Benefits
- Training and professional development opportunities.
- Inclusive, diverse workplace environment.
- Global opportunities across 24 countries.
- Work with leading PR tech solutions.
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