Manager, Customer Content Services

📋 Description

• Supervise newsroom content operations and ensure timely release delivery.
• Handle content and client experience escalations; coordinate with sales.
• Develop staff via 1-on-1s, team huddles, and coaching.
• Track quality metrics and drive improvements in turnaround time and accuracy.
• Prioritize and distribute workflow; ensure customer orders and calls are fulfilled.
• Build strong customer relationships via the Customer Outreach Program.

🎯 Requirements

• Three years PR Newswire or relevant experience.
• Thorough knowledge of PR Newswire Editorial SOP.
• Well-versed in PR Newswire products/services or relevant experience.
• Ability to lead staff in all aspects of their job.
• Strong problem solving, prioritization, and multitasking.
• Excellent verbal and written communications skills.

🎁 Benefits

• Training and professional development opportunities.
• Collaborative, inclusive and diverse work environment.
• Work with global brands on PR Newswire, Brandwatch and Falcon.io platforms.
• Equal opportunity employer committed to inclusion and belonging.