Manager, Customer Care - Employee Cloud Payroll

📋 Description

• Manage and coach a team of agents; monitor attendance and schedule adherence.
• Provide coaching and feedback via QA or 1-on-1 sessions to improve support.
• Train and develop team on process, troubleshooting, and product knowledge.
• Maintain open communication with agents and relay concerns to others.
• Influence ideas for improvement with a solutions-focused mindset.
• Assist agents with challenging contacts and escalations.

🎯 Requirements

• 3+ years managing/coaching; e.g., Team Lead or Manager.
• 4+ years in a role focused on customer satisfaction.
• Ability to operate independently and navigate shifting priorities.
• Experience resolving complex customer issues with urgency and professionalism.

🎁 Benefits

• Hybrid work model with in-office 2 days/week in Omaha.
• Total rewards package including benefits and equity (if eligible).
• Access to Toast benefits page.
• Inclusive hiring with accommodations.