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salesforce intercom reporting dashboards finai📋 Description
- Lead and develop domestic and offshore support teams.
- Set expectations for performance, quality, and CX.
- Escalate complex issues and coordinate cross-team resolution.
- Drive operational excellence with refined processes and metrics.
- Collaborate with Product, Engineering, Finance to improve journeys.
- Document issues and maintain knowledge for self-service.
🎯 Requirements
- Customer obsession; prioritize positive experiences.
- Strong people leadership; develop talent and teams.
- Operational mindset; use data to drive improvements.
- Agility and adaptability to changing priorities.
- Problem-solving orientation with root-cause analysis.
- Attention to detail and consistency.
🎁 Benefits
- Remote-friendly work environment.
- Equal opportunity employer.
- Opportunity to impact customer care at scale.
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