Related skills
payments accounts receivable salesforce intercom reporting dashboards📋 Description
- Lead and develop domestic and offshore support teams.
- Coach frontline managers and agents.
- Set clear expectations around performance, quality, and CX.
- Escalation point for complex issues across teams.
- Drive operational excellence with standardized processes.
- Partner with Product, Engineering, Finance, and Customer Success.
🎯 Requirements
- 3+ years leading customer support teams (remote/offshore)
- Bachelor's degree required; Master's in Biz/Data/Customer Experience a bonus
- Strong knowledge of support operations, workflows, KPIs
- Experience in AR/financial services (payments, billing, or SaaS)
- Experience with Salesforce Service Cloud, Intercom, FinAI
- Cross-functional collaboration and training content creation
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