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data analytics customer success salesforce revenue operations gainsight📋 Description
- Partner with CS leadership to optimize CS motion; drive ACV, retention.
- Lead CS Ops team; define and improve post-sales support model.
- Run cross-functional projects to boost customer outcomes: process, tooling, analytics.
- Intake and prioritize CS requests; develop a roadmap aligned to goals.
- Collaborate with Post-Sales Systems and Rev Tech to automate tooling and run UAT.
- Champion Samsara culture: Focus on CS, long-term, growth mindset, inclusion.
🎯 Requirements
- 6+ years in Revenue Operations, CS-focused in SaaS.
- High-visibility role; strong prioritization, EI, and communication.
- Drive Revenue workflows improvements via cross-functional PM.
- Strong organizational skills; lead complex projects end-to-end.
- Analytical mindset; use data to influence strategy.
- Gainsight and Salesforce experience strongly preferred.
- Bachelor's degree in business/finance/economics/engineering; MBA optional.
🎁 Benefits
- Health benefits and employee-led remote/flexible working arrangements.
- Competitive total compensation and remote-friendly environment.
- Details at the Samsara benefits page.
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