Related skills
slack okta google workspace itsm jamf📋 Description
- Own day-to-day IT operations across regions and meet SLAs.
- Manage IT helpdesk end-to-end with Freshservice.
- Maintain ITSM platform with workflows, SLA configs, dashboards.
- Oversee JML onboarding/offboarding across regions with HR/IAM.
- Oversee MDM and endpoint lifecycle for Mac and PC devices globally.
- Drive automation initiatives to improve efficiency and accuracy.
🎯 Requirements
- 6+ years IT operations and/or service desk mgmt; 3+ years leading teams.
- ITSM platform management (Freshservice or equivalent), SLA, workflows, reporting.
- Knowledge of JAMF and/or VMware Workspace ONE MDM solutions.
- Experience supporting macOS and Windows OS; troubleshooting.
- Experience administering Google Workspace, Slack, and Okta; advantage.
- AV/conference room tech and office platform solutions; advantage.
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