Related skills
salesforce content management sql ai metadata📋 Description
- Oversee knowledge system taxonomy and metadata across CRM.
- Lead content lifecycle: create, review, publish, update, retire.
- Improve content searchability and UX in the content library.
- Manage a small team handling publishing in Salesforce and other systems.
- Collaborate with Product, Engineering, Legal to deliver content solutions.
🎯 Requirements
- 5+ years as a content manager/knowledge manager.
- Proven content management strategies and governance.
- Hands-on with Salesforce and Genesys; Salesforce cert preferred.
- Data-driven CX metrics and content performance analysis.
- Strong written and verbal communication; cross-functional advocate.
- Technical advocacy; automation/AI experience.
🎁 Benefits
- Flexible remote work with option to work from anywhere.
- New hire equity grant and annual refresh grants.
- Flex First remote policy and location-based pay ranges (Canada).
- Additional benefits and program details via our careers pages.
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