Related skills
salesforce content management sql ai knowledge management📋 Description
- Oversee content architecture, organization, publishing, and CRM maintenance.
- Own taxonomy, metadata, and content tagging strategies.
- Improve knowledge management in Salesforce and Genesys; ensure content quality.
- Govern content lifecycle: creation, review, publishing, updates, deprecation.
- Use data/analytics to monitor content performance and drive improvements.
- Collaborate cross-functionally with Product, Engineering, Legal.
🎯 Requirements
- 5+ years in content/knowledge mgmt in high-volume centers.
- Salesforce and/or Genesys experience; certification preferred.
- Data-driven with CX and content metrics; drive improvements.
- Strong writing and communication; translate tech into docs.
- SQL proficiency to query databases and dashboards.
- AI/Automation experience to streamline workflows; tech advocate.
🎁 Benefits
- Flexible remote-first work policy.
- Equity grants and annual refresh grants.
- Comprehensive benefits and Taste of Instacart programs.
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