Related skills
customer success program management stakeholder management strategic consulting enterprise saas📋 Description
- Lead and grow the Resident Consultant team to scale Samsara services.
- Partner with enterprise customers to understand goals and drive value from the platform.
- Advise on using Samsara solutions to meet business objectives and outcomes.
- Manage the customer lifecycle post onboarding including adoption, advocacy, and renewal.
- Drive customer satisfaction through strategic thinking and strong leadership.
- Foster cross functional collaboration to deliver sustainable outcomes.
🎯 Requirements
- 8+ years in Customer Success, account management, or consulting.
- 3+ years in management, including recruiting and retention.
- Experience with 1M+ ACV customers.
- Experience with Enterprise SaaS.
- Ability to travel within the United States for meetings (up to 25%).
- Experience delivering structured value with a defined engagement methodology.
🎁 Benefits
- Flexible remote model and in office options.
- Professional development stipend.
- Health and parental leave plans.
- Equity for eligible roles and above market rewards.
- Growth opportunities in a public company.
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