Related skills
gtm customer success saas change management ai📋 Description
- Architect the Advisory Team: hire and develop consultants with AI and adoption mindset.
- Coach for resilience: foster daily experimentation; test AI solutions and adapt delivery approaches.
- Drive GTM excellence: partner with Sales and GTM leaders to drive bookings and expand strategic accounts.
- Voice of the Customer: engage customers to identify needs and future offerings.
- Drive Operational Excellence: own team KPIs and ensure data accuracy in PSA tools.
- Lead Your Team Through the AI Pivot: move to an AI-native PS model and modernize tools and methods.
🎯 Requirements
- 7+ years in SaaS Professional Services with pivots.
- Ability to forecast AI impacts on customer needs.
- 2+ years leading high-performing teams of ICs.
- Experience designing, selling, delivering SaaS PS with leadership duties.
- Strong GTM partner relationships (sales, customer success).
- Willing to travel up to 40%.
🎁 Benefits
- Employer subsidized medical, vision, and dental coverage for full-time employees.
- 401k match up to 6% with 50% employer contribution.
- Monthly stipend; Udemy courses for development.
- Flexible time away program plus sick time.
- 12 paid holidays; up to 24 weeks parental leave.
- Teleworking options from any registered US location.
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