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compliance ai operations reporting systems sla📋 Description
- Lead and develop a team of Compliance Specialists for complex scenarios
- Conduct regular 1:1s, reviews, and calibration for consistency
- Serve as escalation point for high-risk or ambiguous cases
- Oversee day-to-day enforcement workflows and SLA adherence
- Ensure consistent policy application across channels
- Improve SOPs, playbooks, and processes to enable scale
🎯 Requirements
- Experienced people manager (4+ years) with coaching focus
- Strong operational thinker; improve workflows via process and data design
- Comfortable guiding teams through ambiguous, high-stakes enforcement decisions within frameworks
- Excellent communicator; explain compliance expectations to team and peers
- Technically curious; familiar with AI/BPO workflows and reporting systems
- Experimented with AI in work or personal projects; eager to learn new AI tools
🎁 Benefits
- Generous benefits and wellbeing programs
- Inclusive culture; be your whole self
- Opportunity to work with AI-driven tooling and innovative workflows
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