Direct, mentor, and scale a global remote team for 24/7 coverage and brand alignment.
Define, track, and optimize KPIs (response times, engagement, sentiment).
Oversee multi-channel engagement across Facebook, Reddit, LinkedIn, X, and HighLevel.
Establish and enforce community guidelines and moderation frameworks.
Partner with Product to relay feedback and explain releases to customers.
Act as chief incident coordinator during outages, publishing clear updates.

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