Manager, Community Operations

📋 Description

• Recruit, coach, and develop a new in-office Operations Associates team.
• Drive ops delivery and process improvements to mitigate risk.
• Identify gaps in systems and policies; implement enhancements.
• Build a culture where teammates are happy, effective, and growing.
• Set clear goals and provide regular performance feedback.
• Be data-driven in performance analysis and decision making.

🎯 Requirements

• 5+ years leading operations support teams.
• Experience cross-functionally with multiple teams delivering high-impact initiatives.
• Experience delivering weekly and monthly business metrics and reporting.
• Excellent written and verbal communication skills.
• Ability to partner effectively with internal stakeholders.
• Background in identifying and remediating quality gaps in team performance.

🎁 Benefits

• Collaborative, inclusive team culture.
• Global, mission-driven workplace at Stripe.
• Opportunity to shape the Community Ops function.
• Supportive environment with focus on growth and development.