Manager, Command Center Operations

📋 Description

• Lead execution of Command Center operations ensuring day-to-day activities align with safety standards, commercial priorities, and established operational goals.
• Make timely risk decisions within defined guardrails, and coach managers on escalation practices and decision quality in safety-critical situations.
• Set near-term execution expectations and operating rhythms for managers responsible for real-time Command Center operations.
• Guide mission prioritization and assignment through managers in alignment with defined business goals, timelines, and Command Center priorities.
• Support managers in delivering strong daily operational performance and provide clear status, risks, and escalations to leadership.
• Establish and reinforce consistent operational handoffs, documentation standards, and escalation paths across regions.

🎯 Requirements

• 7+ years of experience in commercial operations or a related high-tempo, safety-critical environment (e.g., transportation, logistics, technology operations).
• 3+ years of people leadership experience, including managing people managers responsible for real-time operations.
• Demonstrated ability to lead execution in complex, fast-paced environments with competing priorities and evolving conditions.
• Strong operational judgment with experience making time-sensitive risk decisions within defined guardrails.
• Proven experience coordinating across cross-functional partners such as Product, Safety, Engineering, Business Development, or Operations.
• Ability to interpret operational metrics and dashboards to monitor performance, identify risks, and inform execution decisions.

🎁 Benefits

• Hybrid work: in-office at least 3 days/week.
• Work on autonomous vehicle operations and safety-critical systems.
• Collaborate across product, safety, engineering, and operations.
• Leadership growth and succession planning opportunities.
• Strong focus on safety and operational excellence.