Manager Cloud Engineering

📋 Description

• Lead a team of cloud engineers to ensure customer success.
• Set strategic direction for Customer Solutions Engineering.
• Build relationships with stakeholders in CS, Sales, Product, Eng.
• Champion customer asks internally: escalations, risks, opportunities.
• Maintain and optimize team workflows, SLAs, and processes.
• Align internal teams to deliver high-quality customer experiences.

🎯 Requirements

• 8+ years Pre-/Post-Sales in Sales Eng, Web Development, or Solutions Architect.
• 2+ years leading people managing client relationships.
• Demonstrated success handling client relationships (primary or secondary).
• Exceptional communication, detail-oriented, analytical leadership.
• Broad cloud and internet architecture expertise; scripting/software development.
• Able to adapt to change while maintaining results and customer focus.

🎁 Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match and ESPP.
• Flexible vacation policy and paid sick leave (up to 18 days).
• Up to 20 weeks paid parental leave.
• Family planning, mental health support, Employee Assistance Program.
• Equity options and discretionary bonus programs.