Related skills
devops saas sql ai tools rsa📋 Description
- Lead, mentor, and develop a Client Support team.
- Improve onboarding and training to boost team expertise.
- Own the Client Support queue lifecycle with timely triage and resolution.
- Serve as the go to resource for complex technical challenges.
- Track SLAs, queue health, and client satisfaction with data.
- Promote documentation and continuous learning; explore AI powered tools.
🎯 Requirements
- 5+ years of hands-on client support with a track record of improvement.
- 2+ years in a leadership role overseeing staff.
- Familiarity with RSA, Symantec and SQL/reporting tools.
- Experience with SaaS support tools and innovative solutions.
- Data-driven approach to improving support benchmarks.
- Strong communicator and collaborator with cross-functional trust.
🎁 Benefits
- Competitive salary, bonuses, and equity.
- Healthcare, retirement, family planning and support benefits.
- Employee giving match.
- Mobile phone stipend.
- Wellness reimbursement and weekly onsite/virtual programs.
- Generous vacation policy and parental leave.
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