Related skills
customer support data saas sql ai📋 Description
- Inspire and mentor a Client Support team, fostering curiosity and client-first care.
- Improve onboarding and training to accelerate new analysts readiness.
- Own the Client Support queue: triage, prioritize, and resolve.
- Be the go-to resource for complex tech issues, bringing calm and expertise to blockers.
- Track key metrics (SLAs, queue health, resolution times, CSAT) to improve.
- Maintain strong technical foundations and promote shared knowledge.
🎯 Requirements
- 5+ years in hands-on support with a history of raising standards.
- 2+ years in a leadership role overseeing others and building culture.
- Familiarity with RSA, Symantec, and SQL/reporting tools is a plus.
- Comfortable with SaaS support tools and implementing innovative solutions.
- Proven track record of improving support benchmarks with data.
- Natural communicator and collaborator; builds cross-functional trust.
🎁 Benefits
- Competitive salary, bonuses, and equity.
- Benefits covering physical/mental healthcare, retirement, and family support.
- Employee giving match.
- Mobile phone stipend.
- R&R days to rest and recharge.
- Wellness reimbursement and weekly onsite/virtual programming.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!