Added
less than a minute ago
Location
Type
Full time
Salary
Salary not provided
Related skills
sre jira change management monitoring itil📋 Description
- Lead, mentor, and develop a team of application support specialists.
- Oversee day-to-day operations of the application support team.
- Ensure timely resolution of incidents and service requests.
- Develop and implement support processes to improve service delivery.
- Apply SRE concepts to reduce toil and improve reliability; align with ITIL.
- Collaborate with Development, Infrastructure, and SRE teams to improve performance.
🎯 Requirements
- 10+ years in IT with strong exposure to application support, IT ops, or production systems.
- 3–4 years leading and managing a technical/application support team, with performance management.
- 5+ years hands-on experience in application support or related domain with strong troubleshooting.
- Experience with ITIL processes such as Incident, Problem, Change, and Service Request Management.
- Understanding of SRE concepts like proactive monitoring, automation, and reliability.
- Experience in high-availability environments with performance tuning and continuous improvement.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!