Related skills
crm salesforce saas data-driven gainsight📋 Description
- Own a portfolio of expansion accounts with renewal, expansion, and relationships.
- Directly manage 1-2 accounts with executive relationships and multi-year roadmaps.
- Lead executive business reviews and value discussions tying Avetta to client outcomes.
- Build structured success plans outlining client vision and milestones.
- Lead and coach a CS team supporting expansion accounts.
- Partner cross-functionally with Sales, Product, Marketing, and Support to enable team success.
🎯 Requirements
- 5–7+ years in Customer/Client Success or Account Management with 1+ year leading teams
- Proven success managing complex enterprise accounts with strong retention and expansion
- Executive presence leading VP/C-level meetings
- Experience building and executing structured success plans
- SaaS, risk management, supply chain, EHS, or compliance experience
- Global or multi-region client experience
- Familiarity with Salesforce and platforms such as ChurnZero/Gainsight/Totango
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