Related skills
crm customer success salesforce saas data-driven📋 Description
- Own a portfolio of expansion accounts with renewal and growth.
- Directly manage 1-2 accounts, including executive relationships.
- Lead Executive Business Reviews and value discussions tied to outcomes.
- Build and execute structured success plans articulating client vision.
- Lead and coach Client Success Managers on expansion accounts.
- Use data to proactively manage risk and retention forecasts.
🎯 Requirements
- 5–7+ years in Customer/Client Success, with 1+ year leading teams.
- Proven enterprise account retention and expansion results.
- Executive presence leading VP/C-level meetings.
- Experience building and executing structured success plans.
- Data-driven with CRM platforms (Salesforce, ChurnZero, Gainsight).
- Global or multi-region client experience.
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