Related skills
data analytics salesforce ai google workspace microsoft office📋 Description
- Lead and coach Account Specialists for client engagement and growth.
- Develop North Star metrics to drive retention and identify top clients.
- Manage strategic account planning with leaders for core accounts.
- Oversee consulting aligned to customer goals with digital-first strategies.
- Drive AI-first initiatives to automate tasks and boost efficiency.
- Partner with Customer Communications to digitize the account lifecycle; travel 20-40%.
🎯 Requirements
- 5-8 years in Customer Care, Client Success, or Account Management.
- 3-5 years leading and mentoring teams.
- AI fluency; knowledge of AI tools, LLMs, and automation.
- Experience with Salesforce and MS Office/G Suite.
- Proven record managing high-volume portfolios with automation.
- Excellent communication in a dynamic, diverse environment.
🎁 Benefits
- Flex working arrangements
- Home office reimbursement
- Baby bonus & parental leave top-up
- Online learning and networking opportunities
- Electric vehicle purchase incentive
- Competitive medical and dental benefits
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!