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data analytics account management salesforce ai microsoft office📋 Description
- Lead and coach a team of Account Specialists for client engagement and growth.
- Develop North Star metrics to track retention and top clients.
- Collaborate with Team Managers on strategic account planning for core accounts.
- Oversee delivery of high-quality consulting aligned with client goals via digital-first strategies.
- Support new client engagement; capture requirements and create process docs.
- Oversee escalations and complex deployments to maximize satisfaction.
🎯 Requirements
- 5-8 years in Customer Care, Client Success, or Account Management.
- 3-5 years leading teams; promote excellence.
- AI fluency and knowledge of AI tools and automation platforms.
- Salesforce and Microsoft Office/G Suite proficiency.
- Proven track record managing high-volume portfolios with automation.
- Excellent communication; thrives in a dynamic, diverse environment.
- Travel 20-40% of the time; passport required.
🎁 Benefits
- Flex working arrangements
- Home office reimbursement
- Baby bonus and parental leave top up
- Online learning and networking opportunities
- Electric vehicle purchase incentive
- Competitive medical and dental benefits
- Retirement savings program
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