Related skills
people management performance management cross-functional collaboration leadership training📋 Description
- Recruits, trains, schedules, coaches, and disciplines staff.
- Sets expectations; plans, monitors, and reviews performance; enforces policies.
- Improves service by analyzing metrics and implementing changes.
- Addresses disciplinary and performance issues per policy.
- Ensures department meets goals; provides status updates to management.
- Develops team leads through coaching and growth.
🎯 Requirements
- Proven people management in client services.
- Leadership, coaching, and staff development skills.
- Ability to analyze service metrics and drive improvements.
- Strong cross-functional collaboration with Accounting, Billing, and Platforms.
- Excellent communication and decision-making skills.
- Hybrid work-ready; able to work Tue-Thu in-office and Mon/Fri remote.
🎁 Benefits
- Hybrid work arrangement.
- Medical, dental, and vision insurance.
- 401(k) matching.
- Inclusive culture with growth opportunities.
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