Coordinate internal & external comms for client requests & issues.
Oversee submission and receipt of docs to external client groups for claim processing.
Analyze high-dollar and escalated claims.
Document client processes and notify stakeholders of updates.
Understand client objectives and guide them to solutions; support production.
Respond to clients on system access, docs, payment research, and training coordination.

🎯 Requirements

High School Diploma or GED; Bachelor's preferred.
2+ years in healthcare billing or collections.
2-4 years client-facing/customer service experience.
Extensive understanding of insurance payer and provider claims processing.
Experience collaborating with internal teams in client-facing roles.
Regular attendance; equivalent education/experience considered.

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