Manager, Census & Member Services

Added
14 days ago
Type
Full time
Salary
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Related skills

enrollment census medicare medicaid eligibility

📋 Description

  • Lead census, enrollment, eligibility, and Medicaid re-eligibility.
  • Oversee daily operations; supervise direct reports; contact for complex insurance matters.
  • Collaborate with Growth/Enrollment, IDT, and external partners (Medicare, state Medicaid).
  • Support seamless coverage for all PACE participants with care-team alignment.
  • Develop and report operational metrics, audits, KPIs; drive timely remediation.
  • Mentor staff and maintain accountability; resolve escalations with stakeholders.

🎯 Requirements

  • 7+ years in health insurance operations with team leadership.
  • Expertise in Medicaid and Medicare eligibility; oversee Medicaid re-eligibility.
  • Experience with capitated health plan financials; PACE experience preferred.
  • Bachelor’s in healthcare/finance; Master’s preferred.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

🎁 Benefits

  • Health insurance
  • Life insurance
  • Equity program
  • Paid time off, including vacation and sick leave
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