Related skills
data-driven hipaa📋 Description
- Lead, coach, and develop a high-performing Patient Care Specialist team delivering high-touch experiences.
- Mentor, motivate, and model best practices across the team.
- Oversee daily operations, ensuring efficient, compassionate, compliant patient case management.
- Act as senior escalation point for complex patient situations with swift resolution.
- Establish, monitor, and evaluate metrics like patient satisfaction, utilization, engagement, and productivity.
- Partner with leadership to develop strategic, operational, and technological solutions that improve quality, efficiency, and reduce cost of care.
🎯 Requirements
- 5+ years in patient navigation, care coordination, or digital health ops.
- 3-5+ years people management in healthcare or care coordination.
- Passion for high-touch, empathetic service and empowering teams.
- Strong communication across patients, clinicians, and internal teams.
- Data-driven, organized; use metrics to drive performance.
- HIPAA compliance aware; entrepreneurial, cross-functional mindset; Spanish a plus.
🎁 Benefits
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days
- Paid parental leave
- Health, vision, and dental insurance
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