Related skills
change management ai leadership process engineering systems thinking📋 Description
- Lead a BPM team within Service Optimization in Community Support.
- Drive systemic, continuous improvement across people, process, and technology.
- Design reliable, measurable, automatable processes for AI-readiness.
- Collaborate with Product and Tech to align tooling with agent workflows.
- Map upstream and downstream context before prescribing solutions.
- Lead change management to ensure adoption and sustained impact.
🎯 Requirements
- Preferred Bachelor's in Industrial Engineering or related field.
- 7+ years in customer support ops, process management, or improvement.
- 10+ years in process analysis, design at scale, and improvement methods.
- Design AI-ready processes and automation; apply systems thinking.
- Lean Six Sigma Black Belt or equivalent; Agile exposure.
- Proven people leader with stakeholder alignment and change management.
- Willing to travel up to 20%.
🎁 Benefits
- Bonus opportunities
- Equity
- Benefits package
- Employee Travel Credits
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