Related skills
conversational ai ccaas cognigy ai adoption omilia📋 Description
- Lead and develop a team of AI Adoption Consultants
- Drive adoption and outcomes across enterprise AI customers
- Build and improve repeatable adoption playbooks, scorecards, and rhythms
- Partner with internal teams to remove blockers and accelerate time-to-value
- Translate AI usage into business value, KPI improvement, and executive-ready narratives
- Ensure adoption leads to measurable impact and value realization
🎯 Requirements
- 18+ years in contact center, CCaaS, customer success, or AI adoption
- 4+ years leading direct reports in a customer-facing or consulting role
- Proven success driving measurable business outcomes and KPIs
- Strong understanding of contact center operations and metrics (AHT, ACW, FCR, SLA, Occupancy)
- Experience leading cross-functional AI, automation, or workflow initiatives
- Strong executive communication, coaching, and stakeholder management
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 remote
- Global company with internal career opportunities
- Fast-paced, collaborative, innovative work culture
- Career growth across multiple roles, disciplines, and locations
- Equal-opportunity employer
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