Lead and grow a high-performing Technical Support team in AMER.
Own and optimize daily ops focusing on SLA and CSAT and outcomes.
Drive product improvements by surfacing support patterns for customers.
Scale regional support with automation and AI.
Develop your team's technical and operational maturity.
Collaborate with Product, Engineering, and Customer Success to resolve escalations.

🎯 Requirements

5+ years in technical support; 3+ years in people management.
Proven track record delivering SLA, CSAT and outcomes for customers.
Strong technical fluency including SDKs, APIs, Zendesk, Intercom, Confluence, Jira.
Clear communicator across technical and business teams.

🎁 Benefits

Health insurance
Flexible time off
Monthly wellness stipend
12-week parental leave
Modern Health subscription
Learning & Development stipend

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