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data analytics ai cross-functional collaboration leadership kpis📋 Description
- Lead Global Advanced Telephony Support team to deliver great customer experience.
- Develop and execute a customer support strategy aligned with company goals.
- Recruit, train, and mentor a high-performing support team.
- Provide leadership through mentorship and performance management.
- Collaborate with cross-functional teams to address customer feedback.
- Drive product and process improvements to enhance support workflows.
🎯 Requirements
- 5+ years leadership in customer support or service org.
- Strong knowledge of support best practices, tools, and teams.
- Excellent communication with customers, peers, and execs.
- Strategic leader to improve customer experience and drive results.
- Analytical mindset with data-driven decision making and KPIs.
- Bachelor's degree in business, management, or related field.
🎁 Benefits
- Competitive salary and comprehensive benefits.
- Robust training and career growth opportunities.
- Inclusive culture with Great Place to Work recognition.
- Flexible work environment with remote options.
- Access to cutting-edge AI tools to empower work.
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