Related skills
software development scripting solutions architecture cloud architecture waf📋 Description
- Manage a team of Professional Services Engineers and Architects to ensure customer success.
- Develop strategic direction and execute on key objectives for the APAC Professional Services team.
- Build and maintain relationships with key stakeholders in Client Services, Sales, Product, and Engineering.
- Champion customer asks internally, including escalations, risks, and product needs.
- Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs.
- Identify and resolve gaps in tooling and business processes.
🎯 Requirements
- 8+ years in Pre-/Post-Sales: Sales Engineering, TAM, or Solutions Architect
- 4+ years leading customer-facing tech teams
- Exceptional communication, detail-oriented, self-motivated leader with strong analytics
- Broad tech: cloud/Internet architecture and scripting/software development
- Adaptable to change, focused on results and customer/employee experience
- Willing to travel for customer meetings as needed
🎁 Benefits
- Hybrid work model with office/home flexibility
- Office locations in Singapore or Tokyo
- Inclusive, diverse culture
- Impactful work on Fastly's edge cloud platform
- Collaborative, global team and customer base
- Opportunity for leadership development and career growth
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