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crm account management analytics saas coaching📋 Description
- Lead, coach, and empower the Account Management team to achieve KPIs.
- Conduct performance conversations and provide actionable feedback.
- Analyze data to identify trends and drive improvements.
- Own hiring, team design, and career development.
- Partner with Sales, CS, Product, RevOps to drive renewals.
- Escalate high-severity issues and ensure timely customer success.
🎯 Requirements
- Bachelor's degree or equivalent SaaS leadership experience preferred.
- 8+ years leading fast-paced SaaS/customer-facing teams.
- 3+ years staffing, performance mgmt, and coaching front-line staff.
- Proven ability to scale high-performing teams with accountability.
- Strong technical/product aptitude to guide teams on the HighLevel platform.
- Experience with CRM systems and SaaS workflow tools; marketing knowledge a plus.
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