Manager, Account Management

📋 Description

• Manage and grow existing customer relationships in Japan, owning the long-term health of your book of business.
• Drive account expansion through cross-sell and up-sell opportunities across Ocean (FCL/LCL), Air, and value-added services.
• Act as the primary local point of contact for key customers, providing the dedicated Japan presence that has previously been missing.
• Coordinate closely with the insourced Tokyo Ocean and Air operations teams to ensure consistent service quality, fast issue resolution, and strong execution.
• Support customer onboarding and stabilize early-stage business for newly acquired accounts, ensuring a smooth transition from sales to steady-state operations.
• Use regular client touch points and business reviews to demonstrate value and identify opportunities to deepen the relationship.

🎯 Requirements

• Bachelor's degree or equivalent.
• 6+ years of experience in account management, sales, or supply chain operations roles, ideally in freight forwarding, logistics, or 3PL/4PL services.
• Proven track record of growing a book of business with Japanese enterprise customers and strengthening long-term client relationships.
• Strong understanding of Japan import/export trade flows and the operational expectations of Japanese shippers around quality, communication, and reliability.
• Native or business-level Japanese (verbal and written) and professional working English — comfortable operating across a global, English-speaking matrix.
• Solid working knowledge of Ocean (FCL/LCL) and Air freight, with familiarity with FOB / LOB structures and origin control products preferred.

🎁 Benefits

• Experience supporting BCO and retail customers, including PO and booking workflows.
• Experience working in a technology-enabled freight forwarder or digital logistics platform.
• Experience as part of a country launch, new office build-out, or insourcing initiative.