Manager, Account Management

📋 Description

• Lead and coach Account Managers across SMB, Mid-Market, Enterprise.
• Own team forecasting, pipeline health, and NR targets.
• Build and refine operating rhythms: 1:1s, deal reviews, performance mgmt.
• Partner with Sales, Product, Marketing, and CS on segment/whitespace strategy.
• Drive deal strategy: proposals, negotiation guidance, expansions.
• Create tools, templates, and playbooks to elevate customer engagements.

🎯 Requirements

• 5+ years in Account Management and/or Customer Success.
• 3+ years leading a team of account managers, including enterprise.
• Aptitude for technology; communicate with highly technical customers and stakeholders.
• Proven success growing multimillion-dollar book with strong NRR/expansion.
• Experience with international/global customers and multi-stakeholder orgs.
• Strong forecasting, pipeline management, and team cadences (1:1s, QBRs, deal reviews).

🎁 Benefits

• Competitive salary + Equity
• Medical and Dental benefits (employer-paid options)
• Company-paid Life and Disability insurance
• Vision and Flexible Spending Accounts (FSA)
• Open PTO + 12 weeks paid parental leave
• 401(k) with 5% match up to $5,000 yearly