Manager 2, Technical Support Engineering

Added
2 days ago
Type
Full time
Salary
Salary not provided

Related skills

documentation open source linux mentoring

📋 Description

  • Manage, develop, coach, and mentor a TSE team handling client requests and issues
  • Own team accountability; partner with leadership on reviews and performance plans
  • Ensure successful training and onboarding of new hires
  • Guide technical training, certifications, and learning needs
  • Build documentation and knowledge-base articles
  • Drive projects to improve productivity, processes, or procedures

🎯 Requirements

  • Passion for people management and mentoring
  • Self-motivated, detail-oriented, eager to learn
  • Client-centric, data-driven decision making
  • Some programming experience and basic Linux knowledge
  • Open-source contributions and engineering community involvement

🎁 Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Mentor and buddy program for networking
  • New hire stock equity (RSUs) and ESPP
  • Continuous professional development and training
  • Inclusive culture and community involvement
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