Related skills
people management cross-functional collaboration leadership support engineering technical escalations📋 Description
- Lead and mentor Technical Escalation Engineers and teams.
- Collaborate with Tech Engineering Director and VP on global initiatives.
- Onboard and develop Technical Escalation Engineers.
- Oversee regional and cross-regional projects for timely delivery.
- Refine escalation workflows and feedback loops for global support.
- Liaise across Support, Sales, CS, Eng, and Product to align on issues.
🎯 Requirements
- Strategic, people-first leader with proven team management.
- Product-minded; connect technical work to business goals.
- Data-driven, outcome-focused with insights to CX and product adoption.
- Cross-functional collaborator with Eng, Product, and others.
- Improve technical enablement, self-service, and engagement.
- Advocate for customer success; leverage escalations and feedback.
🎁 Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Mentor/buddy program for networking.
- RSUs and ESPP.
- Professional development and product training.
- Inclusive culture; join Community Guilds and Inclusion Talks.
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