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integrations datadog linux on-call opensource📋 Description
- Lead and mentor the Federal Support Engineers and their teams serving clients.
- Own team accountability, performance reviews, and employee relations.
- Partner with Support leadership to drive projects and productivity.
- Collaborate with Engineering, Product, AEs, and CSMs on GovCloud quality.
- Contribute to hiring, onboarding, training, and retention efforts.
- Drive initiatives to improve team processes and productivity.
🎯 Requirements
- 3+ years of management in technical support or related function.
- Experience leading a team, including other managers.
- Self-motivated, detail-oriented, and eager to learn.
- Client-centric, data-driven decision maker.
- Some programming experience and Linux knowledge.
- Onsite 3+ days a week and on-call for incidents.
🎁 Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Mentor and buddy program for in-house networking.
- New hire stock equity (RSUs) and ESPP.
- Continuous professional development and product training.
- Inclusive culture with Community Guilds and Inclusion Talks.
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