Major Incident Manager

📋 Description

• Manage and improve Major Incident Management processes across the organization.
• Coordinate support resources and drive service restoration during incidents.
• Ensure timely escalations to technical teams during business-impacting incidents.
• Create and manage communications to stakeholders during outages.
• Support root cause analysis and follow-up meetings.
• Work with regional teams to cover Major Incident response on assigned shifts.

🎯 Requirements

• Excellent verbal and written communication skills.
• Ability to translate complex technical details for non-technical audiences.
• Strong business language for stakeholders and leadership.
• Experience with automation and monitoring technologies.
• Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word).
• Solid interpersonal skills and collaborative mindset.

🎁 Benefits

• Friendly, outgoing, positive approach to daily work.
• No-nonsense approach to solving problems and driving results.
• Global remote team environment.
• Follow-the-sun incident coverage across regions.
• Exposure to ITIL and Major Incident Management best practices.
• Engaging work in a 24x7 incident domain.