Related skills
networking itil incident management itsm it operations📋 Description
- Lead major incident response globally.
- Coordinate triage calls and escalate to technical teams.
- Coordinate service restoration activities during outages.
- Communicate incident details to stakeholders and clients.
- Create timely communications during outages to stakeholders.
- Ensure ITIL-aligned incident processes across the org.
🎯 Requirements
- Graduate degree; ITIL Foundation V3/4.
- Excellent verbal and written communication.
- Experience in Major Incident Management and ITSM.
- Ability to translate tech details into business terms.
- Experience with 24x7 incident response and on-call.
- Familiar with hybrid cloud, networking, storage/DB.
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