AI IoT Connectivity Associate

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We are looking for an AI IoT Connectivity Associate to join our team at our offices in Montreal, Quebec or Raleigh, North Carolina.

What you’ll do:

• Monitor and ensure day-to-day connectivity of gateways and IoT vibration sensors.
• Perform basic troubleshooting when hardware goes offline.
• Guide clients step-by-step to reconnect sensors and gateways when necessary.
• Document recurring issues and escalate complex problems to consultants.
• Identify high-level anomalies or patterns in vibration data (e.g., spikes, connectivity drops, unusual trends).
• Flag potential issues to the vibration analyst team for deeper review.
• Learn the fundamentals of vibration analysis through on-the-job training.
• Contribute to building internal troubleshooting guides and best practices.

About you:

• Currently pursuing a Bachelor’s degree in Engineering (Mechanical, Industrial, or related field preferred).
• Curious, fast learner, and resourceful in figuring out technical issues.
• Strong problem-solving and analytical skills.
• Comfortable explaining technical concepts in simple terms.
• Basic knowledge of networking, IoT, or industrial equipment is an asset (but not required).
• Interest in vibration analysis, condition monitoring, or predictive maintenance is a plus (training provided by MaintainX).
• Ability to work independently while being a strong team player.
• Organized, detail-oriented, and motivated to improve processes.
• Eager to gain hands-on experience in IoT, industrial technology, and customer-facing problem-solving.

What’s in it for you:

• Opportunity to learn about industrial IoT, predictive maintenance, and real-world customer implementation.
• Gain hands-on experience troubleshooting hardware in the field.
• Work closely with consultants and engineers in a fast-growing tech company.
• Exposure to industrial customers and cutting-edge reliability technology.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.