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RETAIL FLAGSHIP DIRECTOR | JOB DESCRIPTION
SUMMARY
The Retail Flagship Director at Magnolia is responsible for overseeing the operational and financial performance of all Magnolia retail entities, including Magnolia Market, Home, Shops, and Little Shop on Bosque. This role is accountable for driving sales, achieving revenue targets, ensuring operational excellence, and delivering a consistently elevated guest experience across all locations. The Director is also responsible for establishing and maintaining high service standards that reflect Magnolia’s brand values, and for leading the development and execution of training programs that empower retail teams to deliver exceptional service. This includes coaching store leaders, fostering a culture of continuous improvement, and ensuring frontline execution aligns with strategic goals. This position is based in Waco, Texas, reports to the Executive Vice President of Retail, and has supervisory responsibilities.
ESS
ENTIAL DUTIES AND RESPONSIBILITIES- Champion Magnolia’s brand experience across all retail entities, ensuring consistent storytelling, visual merchandising, and high-touch guest engagement.*
- Lead initiatives that elevate the guest experience, including seasonal activations, in-store events, and experiential retail moments.
- Partner cross-functionally with Marketing, Visual Merchandising, Food & Beverage, and Brand Experience to ensure seamless execution of brand initiatives.
- Drive revenue and profitability across all retail business units, aligning with the Annual Operating Plan and monthly financial objectives.*
- Develop and manage budgets, staffing strategies, and operational plans in partnership with Finance and People teams.*
- Monitor performance metrics, sales analytics, and customer insights to inform strategic decisions and improve results.*
- Collaborate with Technology and Facilities teams to optimize systems, maintain safety and cleanliness standards, and support operational efficiency.
- Build and develop high-performing retail teams by fostering a culture of accountability, collaboration, and continuous improvement.*
- Lead talent development, succession planning, and performance coaching to ensure teams are equipped to deliver on Magnolia’s brand promise and business objectives.*
- Lead by example, ensuring Magnolia’s mission and values are reflected in every customer interaction and team initiative.
- Identify and implement innovative retail strategies to drive traffic, conversion, and customer loyalty.
- Monitor industry trends and competitor activity to maintain Magnolia’s competitive edge.
- Support retail entities during major events and perform other duties as assigned.
*Metrics evaluated on Performance Review
COMPETENCIES
- Teamwork: Foster a team environment supporting diversity, equity, inclusion, and belonging. Build a team that exemplifies Magnolia cultural and operating values. Lead department to ensure members are engaged and actively contribute. Mentor and develop managers to build a strong team environment. Teach and lead your team in identifying areas of strength and development to maximize team effectiveness. Ensure necessary training and tools are available for the professional development of the team.
- Critical Thinking: Build and adhere to annual financial plans, metrics, budgets, and resource allocations to meet annual fiscal expectations. Utilize critical thinking and analytical skills to maintain the bottom line.
- Expertise: Maintain a thorough understanding of your area and communicate the importance of accurate and timely work. Foster managers' abilities to lead and connect their employees with the resources and training needed. Lead by example.
- Communication: Create a team environment of open communication. Encourage team members to share ideas, thoughts, and concerns. Utilize strong written and verbal communication skills to communicate with other leaders and employees across the organization. Discuss business strategy and provide clear direction.
- Guest Focus: In all strategic and operating plans ensure a personalized and guest-centric experience is a top priority. Set the standard for this through exemplary leadership.
- Strategy and Goal Setting: Approach change with positivity and curiosity, leading through ambiguity. Create quarterly and annual goals and establish metrics and actions needed to achieve success. Evaluate objectives and assess potential risks and make well-informed decisions that lead to growth and align with organizational goals and values.
- Hard skills: Proficiency in Microsoft Office suite and demonstrated experience in developing and executing recruiting strategies and a strong knowledge of training and development best practices and instructional design.
ELIGIBILITY QUALIFICATIONS
- Bachelor's degree from a 4-year college or university focus on human resources, business administration, or a related field preferred
- 5+ years of related work experience OR an equivalent combination of education and experience preferred
- 5+ years of managerial experience preferred
- Experience in supporting multi-unit operations or flagship locations preferred
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
ACKNOWLEDGEMENTS
Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.
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