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Position Summary
The Vice President of Account Management will be responsible for leading MacroHealth’s Account Management organization and transforming it from an operational support function into a quota-carrying growth engine. This leader will own renewal and expansion outcomes across the customer base, drive strategic account planning, and build deep executive relationships with customer stakeholders. In addition, the VP will lead, scale, and coach a high-performing team of account managers to consistently exceed retention and growth targets.
Key Relationships
- Internal: Chief Growth Officer, Sales Leadership, Product, Marketing, Operations, and Customer Success teams.
- External: Economic buyers, senior executives, and decision-makers at health plan clients initially, and will likely expand to include TPA, Broker and Health Navigator customers over time. In addition to customer base, individual is expected to collaborate with industry partners; customer stakeholders involved in contract negotiation and ongoing value delivery.
Key Responsibilities
Revenue & Growth Leadership
- Own end-to-end responsibility for renewals and contract negotiations.
- Drive upsell and cross-sell opportunities across assigned accounts.
- Deliver strong Net Revenue Retention (NRR) and expansion revenue.
Strategic Account Management
- Build and execute multi-year account growth strategies.
- Lead Quarterly Business Reviews (QBRs) to highlight value and identify opportunities.
- Ensure accurate forecasting and pipeline discipline.
Team Leadership & Development
- Recruit, lead, and develop a team of high-performing account managers.
- Establish a culture of accountability, customer-centricity, and growth.
- Provide coaching and mentorship to build both individual and organizational capability.
- Drive Customer Satisfaction evaluation process working collaboratively with Customer Operations, Customer Success and Product & Engineering teams.
Customer Advocacy & Relationship Building
- Develop trusted executive-level relationships with health plan champions and economic buyers.
- Act as a strategic partner to customers, ensuring satisfaction, advocacy, and referencability.
- Champion the customer voice internally with Product, Marketing, and Operations.
Operational Excellence
- Oversee contract management and compliance.
- Implement scalable account planning and performance management processes.
- Collaborate cross-functionally to align account growth with product and company strategy and to ensure Client Satisfaction.
Required Skills & Qualifications
- 12+ years of experience in Account Management, Customer Success, or Sales leadership, with at least 5 years leading teams.
- Proven track record of exceedingrenewal and expansion quotas in enterprise B2B settings (healthcare, health tech, or SaaS strongly preferred).
- Demonstrated success inleading and scaling quota-carrying account management teams.
- Expertise inenterprise contract negotiation and executive relationship building.
- Strong analytical skills and disciplined approach toforecasting and account planning.
- Excellent communication and executive presence, with ability to engage C-suite stakeholders.
- Strong cross-functional collaboration skills; proven ability to work effectively with Sales, Product, and Marketing leadership.
Preferred Qualifications
- Experience within health plans, payer-provider ecosystems, or related healthcare technology companies.
- Demonstrated ability to design and implement account management processes and tools at scale.
- Experience leading teams throughorganizational transformation (e.g., service to growth orientation).
- MBA or advanced degree a plus.
Location:
Remote anywhere within the US (Must be located in the US)Core Competencies:
One Team:
Act as one team with fellow MacroMates and customers
Value humility, low ego, and collaboration
Maintain an All for One, One for All attitude
Deliver on Promises:
Do the right thing
Do what you say you will do
Work with a sense of urgency and transparency
Macro Thinking:
Challenge yourself and others to think boldly, bigger, and into the future
Lead with a Growth Mindset
Act as a thought leader for the healthcare industry
MacroHealth is an equal opportunity employer.
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