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Added
12 days ago
Location
Type
Full time
Salary
Not Specified

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Related skills

risk management cybersecurity cloud security information security security architecture

Position Summary:

We are seeking a pragmatic, strategic, and execution-focused

Director of Information Technology

& Security

 to lead the evolution of

MacroHealth’s

internal IT ecosystem

.

This role will define and drive the IT strategy, mature business systems and services, ensure enterprise-level security and compliance, and elevate the technology experience for our distributed workforce.

The right candidate brings a

growth-stage mindset

, hands-on technical

expertise

, and a strong service orientation to support employees, accelerate business outcomes,

and scale operations in compliance with healthcare industry standards such as HIPAA and HITRUST

. This leader will also oversee help desk operations and internal IT support, driving reliability, responsiveness, and process discipline across the organization.

Key Relationships:

 

  • Internal:

    Collaborates closely with executive leadership and functional teams across Engineering, Security, Product, HR, Finance, and Legal to support employees (primarily in the U.S. and Canada) and

    global outsourced team members.

  • External:

    Manages relationships with SaaS vendors, MSPs, compliance consultants, and IT service providers to ensure scalable, secure, and cost-effective technology operations.

Key Accountabilities:

IT Strategy & Leadership

  • Develop and execute a scalable IT strateg

    ies

    aligned with

    MacroHealth’s

    rapid growth and

    evolving

    business goals

  • Create and

    maintain

    headcount forecasts for the IT and Security organization which reflect industry

    best

    practice and business needs

  • Lead IT planning, budgeting, and performance measurement across internal systems

    and

    infrastructure

  • Establish standards for technology infrastructure, cloud

    governance

    and

    administration (Azure, AWS, and GCP)

    , asset management, and identity management

  • Establish and

    maintain

    roadmaps for all areas under the IT and Security Purview, including

  • IT Operations

  • Information Security Operations

  • Technology Risk and Compliance

  • Infrastructure Engineering and Operations

  • Enterprise Systems

  • IT Architecture

  • Ability and desire to be hands-on

    with technologies while scaling the team

IT Systems

& Operati

ons

  • Ensure reliable, responsive help desk and end-user support across time zones

  • Define and Implement SLAs

  • Measure Employee Satisfaction as it pertains to IT Operations

  • Own the

    enterprise technology roadmap

    ,

    budget,

    and

    resource management

  • Ensure secure, scalable support for internal tools and processes

    including

  • Identity Lifecycle and Access Control

    (

    EntraID

    )

  • Monitoring (PRTG)

  • Technology Onboarding and Offboarding

  • Collaboration Platform Administration

    (M365 Suite, Google Enterprise, Atlassian

    , Smartsheet

    )

  • Asset Management and Endpoint Management (

    InTune

    , Autopilot)

  • ITSM Platform and Administration (Jira)

  • Drive automation and process improvement across departments via internal technology solutions

  • Own the creation and maintenance of

    documentation of IT processes

    ,

    workflows

    , and systems

    to support audit

    readiness, scalability, and operational consistency

  • Establish a culture of defined

    and repeatable processes, with a focus on automation and “shift-left” strategies where automation

    isn’t

    currently

    viable

Security & Compliance

  • Lead IT security operations, including access management, endpoint protection, and vulnerability mitigation

  • Collaborate with Security and Legal teams to ensure

    compliance with healthcare-related

    and security

    frameworks such as HIPAA, HITRUST,

    NIST

    CSF

    ,

    ISO 270001,

    and SOC2

  • Experience

    establishing

    Governance Risk and Compliance teams and frameworks

  • E

    xperience in regulated environments with external audit requirements

  • Experience evaluating

    ,

    implementing

    , and

    maintaining

    key

    security

    technologies such as

  • IDP and SSO –

    EntraID

    , Ping Identity, Okta

  • Endpoint Protection & Response – MS Defender, Rapid7 Insight XDR,

    SentinelOne

    , CrowdStrike Falcon

    ,

    DeepInstinct

  • DSPM – MS Purview,

    Varonis,

    BigID

    , Concentric

  • Vulnerability Scanning – Tenable,

    InsightVM

  • SEIM – Splunk,

    Huntress

    ,

    SumoLogic

  • Experience implementing Data Governance policies and processes, including classification

    ,

    labeling

    ,

    retention

    and/or redaction policies

  • Own internal IT risk assessments, policy

    creation and

    enforcement, support for audit

    activities,

    disaster

    recovery

    and business continuity planning

  • Previous

    experience leading internal and external adversarial exercises including tabletop exercises and penetration testing

Vendor & Technology Management

  • Lead vendor selection, performance management, and SaaS contract negotiations

  • Optimize

    licensing, cost controls, and technology asset management across the org

  • Establish scalable governance for systems usage, provisioning, and lifecycle management

Team Leadership & Support

  • Build and lead a lean, high-performing IT function, including internal staff and outsourced partners

  • Proven ability to build and implement scalable, repeatable processes within a lean and growing organization

  • Create a service-driven culture focused on reliability, responsiveness, and security

  • Support the needs of a hybrid workforce across multiple time zones and geographies

Required Education and Experience

  • Bachelor's degree

    or equivalent experience

    in Information

    T

    echnology

    , Computer Science, Engineering, or related discipline

  • 10

    + years of progressive IT experience, including 3+ years in a leadership or Director-level

    roles

  • Experience or exposure working with or implementing AI based productivity tools like MS Copilot for M365, C

    laude, Open AI and

    agent based

    tools such as Zapier

    or N8n.

  • Experience scaling IT operations in a

    growth-stage product company

  • Excellent collaborat

    ion

    and communica

    tion skills

    at all levels of an organization

  • Preference for

    working

    in hybrid/remote-first environments with globally distributed teams

  • Prior involvement in IT M&A readiness, enterprise tooling consolidation,

    and

    security framework maturity

Travel:

 

Travel as

required

to support

the business

.

Less than 25%.

Location:

Remote anywhere within the US (Must be located in the US)

Core Values:

One Team:

Act as one team with fellow MacroMates and customers

Value humility, low ego, and collaboration

Maintain an All for One, One for All attitude

Deliver on Promises:

Do the right thing

Do what you say you will do

Work with a sense of urgency and transparency

Macro Thinking:

Challenge yourself and others to think boldly, bigger, and into the future

Lead with a Growth Mindset

Act as a thought leader for the healthcare industry

MacroHealth is an equal opportunity employer.

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