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Description Summary:
The Configuration Manager oversees all configuration-related activities for M3’s product portfolio, including Accounting Core™, CoreSelect™, Insight™, Labor Management™, and add-on solutions (e.g., Intelligent Imaging, Document Imaging, PMS/POS mapping, project work, etc.). This role ensures accurate, timely, and efficient configuration delivery while guiding the team toward best practices, product expertise, and continuous process improvements.Essential Duties: The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.
- Lead, coach, and develop the Configuration team (including supervisors and specialists I–III), including mentoring, performance reviews, and career progression planning.
- Oversee configuration projects across all M3 products, ensuring accuracy, consistency, and compliance with established standards.
- Act as the primary escalation point for complex or high-risk configuration issues.
- Audit configuration deliverables for accuracy and adherence to internal quality controls.
- Collaborate closely with Product, Support, Training, and other internal teams to resolve issues, share product feedback, and refine implementation workflows.
- Develop and maintain Standard Operating Procedures (SOPs) and documentation for configuration tasks.
- Ensure cross-product and multi-product configurations are completed on time and meet customer expectations.
- Track, analyze, and report on configuration KPIs, including turnaround times, accuracy, and rework rates.
- Drive process improvements and efficiency gains through automation, documentation, and workflow redesign.
- Represent the configuration function in cross-departmental meetings, providing input into product roadmap and enhancements.
- Support organizational change initiatives, ensuring adoption and alignment within the team.
- Provide executive updates on project health, team capacity, and process risks.
- Maintain deep subject matter expertise in configuration across M3’s core and add-on products.
- Travel as required to support project work, training, or customer needs.
- Create business plans / value propositions for all expenses and new initiatives
- Facilitate/Manage new vendor pilot implementations as directed by leadership
- Continuously promote and improve employee engagement on T&I processes and internal products knowledge.
- Provide Executive Updates for Key Responsibilities.
- Perform capacity planning to assist in workforce bandwidth planning.
- Other duties as assigned.
Education/Training/Experience:
- Bachelor’s degree required in Accounting, Finance, Business, Information Systems, Hospitality, Education/Instructional Design, or related field. Equivalent work experience may be considered.
- 5–7+ years of progressive experience in software implementation, configuration, training, or customer onboarding within SaaS, hospitality, or accounting/finance industries.
- 2–3+ years of supervisory or leadership experience, with proven ability to coach, mentor, and develop team members.
- Experience managing complex projects, multi-product implementations, or enterprise-level customers.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); advanced Excel strongly preferred.
- Experience with project management methodologies and tools (e.g., Smartsheet, Asana, MS Project, or similar).
- Industry-specific system knowledge preferred (e.g., Time & Attendance, ERP, financial reporting, or labor standards tools — depending on pillar).
- Certifications in Project Management (PMP, CAPM), Change Management (Prosci), or Customer Success are a plus.
Physical Requirements:
- Ability to sit and/or stand for extended periods.
- Ability to perform work on a computer for extended periods.
- Ability to work in the office regularly, or pivot to working at home should emergency situations arise.
- Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality.
- Ability to lift and move light to moderate items occasionally without reasonable accommodation
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