Manage a defined portfolio of customers as their primary contact and advocate.
Build relationships with key customer stakeholders and internal teams.
Drive adoption through training and ensuring measurable value.
Conduct regular business reviews to evaluate progress, identify risks, and opportunities.
Identify at-risk customers and mitigate risks with cross-functional teams.
Collaborate to optimize the customer journey and address gaps.

🎯 Requirements

Problem solving ability.
Meet SLAs and drive results.
Cross-functional team engagement.
CRM experience with SaaS products.
Excellent written and verbal communication.
Experience in SaaS or hospitality tech.

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