Systems Engineer

A bit about Lyra…

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Systems Engineer – Lyra Technology Group 

Lyra Technology Group is seeking a Systems Engineer for one of our operating companies , Network Doctor.  The primary responsibility of this position is to provide Onsite Technical Support to a client located in Palm Springs, California as the Resort's Systems Engineer. The future team member would work at the client location daily, Monday - Friday. The candidate should be a motivated individual looking to work in a stimulating, fast-paced and fun atmosphere. Responsibilities will be diverse and often require personal judgment.

About Network Doctor…

Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.  We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of who we are and want to be. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals.

Your work as a Systems Engineer will includes several components: 

• Maintain a first-class level of customer service insuring that all customers are treated efficiently and in an appropriate manner.
• Proficient at designing, building, migrating and maintaining:
  • Business networks and systems, including hardware
  • Window Servers and Active Directory, DNS
  • Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions
  • Microsoft Exchange and email security/filtering solutions
  • Office 365 Admin (Outlook/Teams/OneDrive)
  • MS Azure
  • TCP/IP and Wi-Fi Networking
  • Spam Management
  • Point-of-Sale Systems
  • Apple Device Management
  • Physical Access Control Systems
  • Security Camera Systems
• Manage and execute projects to meet deadlines and client expectations.
• Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
• Administer, configure, maintain, and upgrade various VMware technologies
• Administer, configure, maintain, and upgrade Citrix XenApp & XenDesktop environments
• Administer and configure NAS and SAN technologies from various vendors
• Administer and configure Firewall and NAT, Oracle OPERA Cloud PMS, JAMF Pro MDM; Mimecast Administration; Dormakaba/SAFLOK; Hikvision NVRs
• Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki SD-WAN, Netgear, SonicWALL, UniFi.
• Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Help develop and guide other systems engineers to their full potential.

Our ideal Systems Engineer has the following qualifications:

• 3 + years technical experience relevant to the above
• Substantial experience with Windows Servers
• Strong understanding of fundamental networking concepts
• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Clearly demonstrated knowledge and experience with VMware and Citrix XenApp
• Excellent interpersonal, customer service and problem-solving skills
• MSP experience
• Familiarity with the ConnectWise Suite of products is helpful but not a requirement
•  

The targeted base compensation for this role is $80,000-$95,000 per year and will operate out of Palm Springs, CA.  If you are looking for the next step in your career and match the credentials above, let’s have a conversation—we want to hear from you!