Customer Success Manager – German speaking (d/f/m)

From autonomous vehicles to medical devices, we believe the electronics industry is at the heart of global innovation — and we’re here to remove the bottlenecks that slow it down.

Luminovo helps innovators to bring new electronic products to life — faster, cheaper, and more sustainably.

Join us and shape the future of technology!

🚀 Your opportunity

• You are passionate about Customer Success and a B2B SaaS enthusiast?

• You want to be a strategic partner for your customers, not a transactional support agent?

• You want to create measurable impact across a trillion-dollar industry?

Then this is your opportunity and we want you! 🫵

🎯 Performance objectives

As Customer Success Manager at Luminovo, your responsibility is to be a strategic partner to our customers, enable them to create measurable impact with our platform, and facilitate their growth through expansion & upsell.

• Success: Proactively manage my customer portfolio to ensure an amazing customer experience and prevent churn.

• Onboarding: Facilitating a seamless onboarding experience by conducting interactive user trainings or workshops.

• Insights: Collect and share data to build a deep understanding of users' needs and pain points.

• Product: Find new opportunities for our product team to create the greatest possible added value for our customers.

• Growth: Initiate and drive the expansion of customer contracts. Involve your colleagues from the sales team for the negotiation process, if necessary.

• Expertise: Deepening your knowledge of our product, the electronic industry, and customer success best practices.

• Embrace AI: Stay curious and leverage modern tools and new technologies to enhance your productivity, our internal practices, and overall efficiency. We are a supply chain platform deeply rooted in AI, and as Luminerds, we practice what we preach to the electronics industry!

Disclaimer: While existing industry knowledge can be a major advantage for this role, what counts is whether you're a fast learner, motivated to dive deep into complex software, and excited about electronics!

🤓 Whom you’ll be working with

• Markus, our Team Lead Customer Success, who also manages his own customer portfolio

• Sebastian, one of our founders, who leads the Revenue department

• Max, who is leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more

• Mark, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives

• Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback

🏡 Work setup & travel

You can join our team remotely (+/- 2hrs CET) or in our Munich headquarters (full home-office flexibility). We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us.

💬 Language requirements

You'll mainly work with German-speaking and English-speaking customers from various territories. Being fluent in 🇩🇪 German and 🇬🇧 English is therefore a must for this role. Any other language is of course a big plus.

⚡️ Our product

Luminovo is the first all-in-one supply chain platform built specifically for the electronics industry. Whether it's an OEM designing or procuring electronics in-house or an EMS, with a procurement and sales team – our platform helps them control their complete electronics supply chain.

💡 Skills, knowledge, and expertise

Besides the language requirements, we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here.

🤝 What we promise

• 🧠 We greatly value psychological safety and honest feedback. We always expect you to speak up and share your ideas about what we can improve within the company, and take these views to heart.

• 💬 We do routine 1:1's with your supervisor, retrospectives, and insight hours to make sure we are constantly getting better at what we do, all while fostering employee mental health and wellbeing.

• 💡 Professional development is something strongly encouraged by Luminovo, so there are no fixed budgets when it comes to things that will further your professional growth (education, trainings etc.). Make a case for it and we usually say yes!

• 🤸 We offer a flexible working environment, we appreciate everyone's time and preferred ideal setup in terms of working hours.

• 🌍 We offer fully remote working (our only requirement for remote working is that you are within +/-2 hours of CET). Our Luminerds work from Amsterdam, Nairobi, Verona, Berlin, Cologne, Munich, …

• 👶 When it comes to our take on parent support, Luminovo happily contributes to the childcare costs of Luminerds.

• 💸 We're excited to revolutionize the electronics industry – and we want you to be too. That's why all full-time Luminerds receive strong and fair stock option packages. We also support you in finding your perfect (remote) set-up.

💸 Compensation

We want to offer compensation that aligns with industry standards. To maintain a transparent and fair approach to compensation, the salary ranges for all positions are determined based on market benchmarks and a comprehensive leveling framework.

For this role, German salary ranges from €66,200 to €99,000 OTE + virtual stock options, depending on the leveling we’ll establish with you throughout the hiring process. This range might differ in other countries within our +/- 2h CET remote work area.

About Luminovo

Luminovo is the first electronics supply chain platform that brings together all data, processes, and players in one place. Our software enables cloud-based collaboration among electronics designers, manufacturers, distributors, and suppliers in the trillion-dollar electronics industry. Read more about why this is exciting here!

So far, 200+ active customers and 40+ product partners globally are working with us towards the same goal. Backed by top-tier investors Cherry Ventures and General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million.

We are a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Our current team not only includes graduates from institutions such as Stanford University and University of Cambridge, but also motivated individuals with rather unconventional CVs who are burning for what they do.

We are a remote-first company headquartered in Munich. Our brilliant team is spread across Munich, New Jersey, Calgary, Berlin, London, Valencia, Nairobi, Verona, ... 🌍

Our core principles: putting people first & building great things.
We provide an authentic environment that empowers all Luminerds from various backgrounds to prosper, succeed, and make a difference. We explore curiously who our people are, what they excel at, and what makes them unique. Combined, our individual uniqueness drives our success as a team.

Check out what employees and candidates say about Luminovo on kununu and Glassdoor.