IT System Administrator

Why loveholidays?
At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

We’re using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our Commercial and Support teams, you'll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. You'll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams.

About the team:

We are a lean, hardworking team consisting of 5 people. IT Operations Manager, two Senior System Administrators and two System Administrators. We support two floors (5th and 6th) containing 300 people, in our Hammersmith HQ and regularly travel to Germany to support our Dusseldorf office (25 people). We also remotely support two outsourced call centres containing 800 people, one in India and two in South Africa.

The impact you'll have:

Reporting to the IT Operations Manager, the System Administrator will provide operational and strategic support to facilitate the day to day running of all IT systems, for all users, across all regions.

Your day-to-day:

• Support and administrate a large scale estate in a Google Workspace, Azure and JAMF environment.

• Building, supporting and maintaining large scale CRM (Kustomer) and Telecoms systems (UJET)

• Troubleshoot network issues and work with senior IT in resolving any problems.

• Manage multiple queues of tickets using Freshservice within our SLA.

• Manage and run weekly joiners and leavers, account creations and deactivations.

• Provide remote support to our business partner outsourcers

• Provide ‘All Hands’ meeting setup and support and general AV support/break-fix as needed and support 20 Google Meeting rooms.

• Support UK Office, Dusseldorf and Irish office (Onsite and remote).

• Completing technical projects in line with quarterly business key results.

Your skillset:

• Working experience as an IT Support Engineer or System Administrator

• Degree in a technical subject or industry standard certificates

• Strong working knowledge of Google Workspace, Azure, Intune and JAMF

• Strong working knowledge of Mac and Windows operating systems

• Strong working knowledge of networking, we use Palo Alto, Aruba & Cisco products

• iOS and Android management and support

• Possess a strong focus on customer service and IT security

• Ability to work individually and within a team

• Flexibility to work outside of standard work hours to accommodate special projects or emergencies

Desirable:

• AV engineer experience (Setup and support)

• Experience with Palo Alto firewalls and Aruba switches and Access Points

• Managing large scale CRM and/or ticketing systems

• Experience using AI tools to automate real world tasks

Perks of joining us:

• Company pension contributions at 5%

• Individualised training budget for you to learn on the job and level yourself up

• Discounted holidays for you, your family and friends

• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum

• Ability to buy and sell annual leave

• Cycle to work scheme, season ticket loan and eye care vouchers

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

The interview journey:

1. TA screening - 30 mins

2. 1st stage with IT Operations Manager and senior team member - 45 mins

3. 2nd stage with key stakeholders in office - 1 hour